It’s a new year!!!!!!
It’s the same old style of service from Persimmon
Who’d have guessed it?
We have been in our new Persimmon home for about three weeks now. We’ve had plenty of time to get used to it and plenty of time to find a few snagging problems that now need resolving. Persimmon’s construction team have been offsite for most of Christmas and this week has been their first week back so I’m going easy on pestering those guys too much. However its good to see that first day back on site they are arranging for someone to come and check the outstanding items that need to be resolved.
In the meantime I’ve had the continued pleasure* of trying to deal with Persimmon’s ‘head office’.
Now Persimmons head office has got a pretty dire reputation with me anyway. The sort of reputation that means it has to arrange for paid likes on its social media pages (Read my previous post on Persimmons dodgy social media strategy for the full breakdown). As with most large companies a head office department is just a means of having an address somewhere to send all the complaints they generate about the crap service they provide. In this case my current gripe with the head office is their inability to pick up those things that sit on your desk and ring or alternatively pick one up, use the dialler on it and call our broadband supplier to tell them you’ve done the work you were supposed to have done back in November…
Yes dear reader its your weekly update on The Pastures Broadband debacle.
If you read the title of this blog again you’ll notice my wonderfully witty use of buffering throughout. Which is all I’ve been able to see when having to rely on my mobile phone signal since we moved in on the 19th December in order to connect to the outside world. Its amazing how much we depend on the internet now to carry out our daily lives. For one thing the kids have had to interact with each other (Which is never a good idea) and me and Kate have had to watch terrestrial television for three weeks (Enough to drive any sane person potty). On top of this I do actually have a day job as an IT Consultant (I don’t just write angry blogs you see) which requires a very decent broadband connection both at home and in the office. Regular readers will know we had to jump through a few hoops generated by Persimmon in order to ensure we’d move in with working broadband on our exchange date. So we did all the stuff, signed the contract, paid our installation fee and then?
Waited, and waited.
An engineer got sent up from London and left dejected and disappointed (A typical response from someone visiting a Persimmon site I’m guessing). A bunch of the work the engineer needed to have been done by Persimmon wasn’t done (No surprises there) so he wasn’t able to connect us. Persimmon gave us a magical date of Christmas Eve to have broadband working (A date later confirmed by the broadband supplier as being based on nothing other than a date Persimmon just decided to pluck from thin air) and since then the broadband supplier has said that they won’t waste anymore of their engineers time in sending them up to connect us and others on the estate without Persimmon contacting them and telling them they’ve done the work. At which point the broadband supplier will then send a project manager to actually check the work has been done before they then get their engineers to come and connect us. There are a few failings with this process
- Wouldn’t it annoy you if one of your suppliers distrusted your work so much that they ensured they sent their own people to check your work before they did their part of the deal? What sort of company would have such a bad reputation for keeping its promises that it required someone to fact check them first….
- In order for the broadband supplier to kick start their side of the work, they are dependent on Persimmon using the ringing thing on their desks in ‘head office’ to call the broadband supplier. The chances of which are as high as Danny Dyer’s chances of being awarded an Oscar for best actor (This is what watching terrestrial TV has done to me…lasting damage)
- Persimmon giving out made up dates means potentially there are a bunch of customers on our estate sitting in their homes assuming their broadband will be connected soon. If you know any of these people, best point them in the direction of this blog. If you are a fellow neighbour on the estate and are reading this. Hate to let you down, but you won’t be getting broadband anytime soon. On the plus side ITV have a great show about dodgy builders on this Wednesday – we might see our houses on there!
Anyway I jest a little. The point I’m making is that there are many difficult things that need to be done when building a house. Checking its clear of power lines before building up is one. Giving customers realistic estimates is evidently another one. Getting the logistics right so you don’t run out of bricks is also tough. Paying your builders on site for the hours they did in the run up to Christmas BEFORE Christmas because of your senior managements incompetence in giving out silly dates for completion to staff is clearly another.
But picking up the telephone to ring one of your suppliers to tell them you’ve done the work that you should have done months ago so they can connect customers you’ve buggered about and lied to about dates is obviously beyond the abilities of head office.
So there you have it readers. As a nation we can help other countries land a spaceship on a comet, discover and map the human DNA strand, deliver 4G to cities across the UK, build a new aircraft carrier, open up the Shard, fill the Tower of London with poppies and throw the best fireworks party at New Year, but when it comes to picking up the phone and dialling a few numbers to tell one of your suppliers they can come and do some work?
PS – I’m going to start a petition to give Persimmons ‘head office’ a lobotomy. My hope is that this will increase the IQ of this department significantly, and lower the blood pressure of its many annoyed customers greatly, thereby saving the NHS millions of pounds a year.
*change pleasure for teeth pulling pain and you get the picture