I’m writing this on a hastily assembled table of packing boxes from my mobile phone (No internet yet). Its been 3 days since we moved into the property and for the most part its been fairly smooth going. The build team on the site have been fantastic and on moving day when we still had a few things outstanding we literally had a packed house of builders and plumbers rushing round fixing bits and pieces. In summary its fair to say the guys on the site here have done a top job and I’ve found very little so far that I’ve had to list for them to resolve in the new year, mostly typical new home things (Which I’ve listed below)
The difference in dealing with a head office and the actual guys on the site doing the work is markedly different. Head office (Prior to us moving in) didn’t have any firm idea on dates, plans or even the good sense to pick up the phone. The guys on the actual site have regularly knocked on the door to check if things are okay and in particular the site manager has continued to check in on us to make sure things are being resolved as promised. It honestly feels like dealing with a completely different company.
As I mentioned above there are a few issues outstanding. The most problematic one isn’t even to do with the structure of the house. Our broadband (Which I expected to have issues with before we moved in) now looks like it won’t be installed until at least the new year. Which is pretty annoying as we were made to jump through a bunch of hoops before moving in date to get it all set up. After we did we found the ducting for the broadband hadn’t been installed and the engineer sent up from London had a wasted trip. On calling the supplier after we moved in I found that Persimmon had given us a random date based on absolutely nothing of substance. The broadband supplier is so concerned with wasting their engineers time that they now won’t conduct any further work on the estate until their own project manager has visited to check all outstanding work is completed. So it does leave us in a state of not having a clue when the broadband will actually be installed. Not great, but also, not surprising! The promise of a dongle for us to use if the broadband wasn’t installed by moving in date was also a misnomer as it appears the expectation is on us to buy the dongle (You normally have to sign up to a 12 month contract for these) and then claim it back from persimmon. Call me a cynic but as it took them 6 months beyond completion date to finish the house I’m not confident I’d be seeing my cash anytime before June next year if I did this. It also doesn’t explain who pays for the monthly cost of the Dongle…
Other bits and pieces are very minor:-
- The front and back doors are very difficult to lock, likely to just be a bit of loosening of the doors needed to fix it
- The garage guttering down pipe currently misses the pipe going into the ground by a good 5 inches which means when it rains the back garden gets flooded with water
- The back garden hasn’t been prepared (Mainly due to the wet weather we’ve had recently) which means we can’t lay turf yet
- There are a few minor touch ups on walls that need doing
But in summary its not a bad piece of work they have done to the property to get it into a liveable state. None of the above are showstoppers to us living here and we’ve been promised that they will all be resolved within the next few days, which I’m inclined to believe as its come from the site manager rather than the head office team.
Our little close is quiet at the moment as our next door neighbors don’t move in until the new year and all of the properties opposite are still being finished.
So this post brings to an end my blogging for 2014. What started as an outlet for my frustration at the level of incompetence of one company has transformed into a useful exchange for like minded individuals who have also been severely let down by Persimmon. Its been extremely helpful to me to know we have not been alone this year in our experience but also extremely concerning that one company can continually let down so many customers with one of the most important processes they will go through in their lives. Buying a house is a massive commitment that requires long term investment. This process is not helped by a house builder who cannot deliver to dates and provides shocking levels of customer service on repeated occasions. As I said in a previous post, tread very carefully when dealing with Persimmon. Although our property appears to be sound and the service we’ve received from the people on site has been top notch its taken a hell of a lot of complaining and stress to get to this point.
I hope all of the readers of this blog find a solution to their issues over the next few weeks and months and wherever you are living during Christmas I hope you have a peaceful and enjoyable time.
I’ll be back in the new year to continue my blog.