I’m sure as a reader of blogs you’ll have come across plenty of pages like mine before. Some angry little bloke with a chip on his shoulder about something, which is completely fine. If that’s the case then this page probably isn’t for you. My aims in producing this blog are to challenge some of the assumptions we’ve formed as a group of people over what is and what isn’t acceptable when it comes to basic principles such as good customer service, getting what you’ve paid for, not accepting poor results and performances from people or companies when you know that in your own life these things simply aren’t good enough.
The issue is that as a country we seem to have lost the urge to challenge frankly crap service, rude staff, dodgy terms and conditions that favour the big conglomerate and ignore the little guy. Business has to be about making money, which is something I’m completely fine with. But it doesn’t mean we should forget basic principles of kindness, fairness and doing a good deal for all parties. As a consumer I’m far more likely to recommend and use you again if I feel I’ve been treated with respect and fairness. If you can’t do these basic things then you can expect to feature on this blog. Quickly