We have a movement

Firstly thank you to everyone who has contacted me so far either on here or on social media to express both their support and willingness to hold Persimmon Homes to account over their failure to do their jobs. I’ll be following up with you all shortly.

Secondly I wanted to share the latest on my own experience with Persimmon. Regular readers will have read my initial complaint letter to Persimmons CEO, if not its available here (Best make a cupper and grab a few biscuits as it goes on a bit) (https://angrymanblogblog.wordpress.com/2014/11/14/persimmon-complaint-an-example-of-over-promising-and-under-delivering/)

As jokey as my complaint may have been it did express a number of genuine issues, mainly:-

  • Why does there seem to be such a massive disconnect between persimmons sales team and their construction team when it comes to regular updates and ability to hit completion dates
  • Why do Persimmon assume that once they have your money that you neither want to hear from them about progress (If any) or actually view your property more than once (And no I do not count calling us to ask for further money for ((expensive)) extras from their catalogue as regular contact)
  • Why do Persimmon feel that putting families through regular stress and changing plans is acceptable?
  • Why do Persimmons contractors not know basic principles of construction and installation or have an ability to follow plans? See the bit about the solar panels and loft hatch in my letter

In addition I do wonder why Persimmon who believe they are a reputable company feel the need to have paid social media likes and shares on their social media pages, yet seem totally out of their depth and unable to deal with customers genuine complaints on social media. (read this for more info – https://angrymanblogblog.wordpress.com/2014/11/17/an-open-letter-to-persimmons-social-media-team/)

Anyway I’m digressing a little here. A week ago I sent a huge complaint letter to their chief executive office. And since then I’ve had not a dickey bird from them. Until now…

Below is an email I received just this afternoon from them. I’ll let you read it first and then suggest a few issues I have with this response:-

Dear Mr Mancini

 Thank you for your email to Mr Fairburn who has asked me to reply.

 Firstly may I take this opportunity to apologise that your experience of buying a new Persimmon home has not been as it should have and we have failed to deliver your new home to the time scales we had anticipated.

 The building industry has seen this year an unprecedented demand for both material and labour and we simply have not been able to meet what would have been realistic time scales to build your home. This issue is currently effecting the whole of the UK and we had not foreseen the full extent of this at the time of your reservation. This does not in any way mitigate our responsibility to you and you have purchased in good faith and based your decisions and arrangements around the information we have given you. I realise that this will have caused huge frustration and inconvenience for which I am very sorry.

 I have asked my colleagues to look at each of your specific concerns and we will come back to you in more detail before the end of this week.

 

Kind regards

 

Andrew Fuller

Managing Director

Persimmon Homes / Charles Church Anglia

Colville Road Works

Lowestoft

Suffolk

01502 516784

Nice enough right? Although disappointingly it seems Mr Fairburn is so busy he has to allocate it to one of the many other ‘Managing Directors’ Persimmon seem to have (Maybe they should employ some more builders?- just a thought)

Anyway I wanted to address a few points in this response:-

we have failed to deliver your new home to the time scales we had anticipated.

Good of them to finally admit they’ve failed. Its not just about timescales though is it. Its about the fact that Persimmon only ever want to pick up the phone to customers when they want to draw some more money out of them. Come and look at all the (expensive) added extras you can buy, luxary items like a TV Aerial, or TV points in bedrooms, or carpets, or curtain rails in rooms, how about tiling up to the ceiling in your bathroom from the half mark point (£350) or a mixing tap in the main bathroom (£250)

When it comes to wanting to know whether you should rebook your removal date or checking to see if your mortgage quote will still be valid in a months time they seem to go quiet and quote the need to check with ‘head office’. Better yet when they acknowledge a delay they seem to take an age to get back to you with a new date. It never seems to occur to these guys that at the end of that phone line is an anxious customer, and an anxious customers family, possibly another anxious family waiting to hear from the affected family as to whether their chain of house purchasers is still on?

The building industry has seen this year an unprecedented demand for both material and labour and we simply have not been able to meet what would have been realistic time scales to build your home

Barrett homes don’t seem to have had this problem this year? I could list a few others. On top of this I have a serious concern with Persimmons inability to plan ahead. We’ve come out of a recession in the last 18 months. All predictions for the last two years have said there will be an urgent need for house builders to build more homes. Planning applications are going up all over the place. Demand is far outstripping supply, and has done for at least 18 months. Yet Persimmon in all of their strategy and planning didn’t see this coming? If I was a shareholder I’d be asking some serious questions now. That’s a heck of a lot of lost profit sat right there in that statement.

This does not in any way mitigate our responsibility to you and you have purchased in good faith and based your decisions and arrangements around the information we have given you

No you are correct Persimmon. This doesn’t mitigate your responsibility or your duty of care as a house builder. We did base our purchase on good faith that your company would be able to supply a home on the agreed completion date. Heck even when the completion date shifted by a few months I was understanding and supportive of the fact that things change and dates do get missed. But six months? And for the ridiculous reasons we’ve been given? (Building under power lines, lack of materials, lack of quality builders). None of this gives me any confidence the finished home (When it eventually gets finished) will be to the high standard we had hoped for. Looking online at other customers issues, in some cases stretching to years after they have moved in gives us even less confidence.

I realise that this will have caused huge frustration and inconvenience for which I am very sorry

No Mr Fuller, we passed frustration and inconvenience about 6 months ago. Its been replaced with complete and utter anger and abject hilarity at how incompetent one company can be and how losely they can play by the rules and appear to get away with it.

Look up crap in the dictionary and if there was any justice in the world you’d see Persimmons tiny logo beaming back at you.

A call to arms (Or Do you hear the people sing)

I’m a fan of allowing a company the opportunity to put right their mistakes, even if it means me having to suffer for a bit before an issue is resolved. All it takes is a simple acknowledgement of the issue and I’ll allow a period of time to pass before I start getting annoyed again.

However in Persimmons case I’m no longer willing to give them this period of grace. Not just for my issues, but for the many hundreds of other customers who have been left waiting (Years in some cases) after moving in before Persimmon even attempt to look into what the problem is.

Clearly continued complaints on Persimmons social media sites aren’t working (See my previous post about why – https://angrymanblogblog.wordpress.com/2014/11/17/an-open-letter-to-persimmons-social-media-team)

So now its time for something a little more effective.

I’m asking for anyone who has been impacted by Persimmons missed deadlines, useless customer service, broken promises or ignored complaints to register their interest on this blog. All I ask is that you leave a contactable email address so that once I have the list of customers I can contact you all with what the next phase will be.

Needless to say the greater amount of people we get the more effective this campaign will be against Persimmon.

Please share this via all the usual social media channels or with people you believe may be impacted by Persimmons inability to do their jobs properly. And hopefully if it isn’t obvious by now any personal email address you send me won’t be shared with anyone else etc. etc.

Thanks

An open letter to Persimmons Social Media Team

As my readership will understand at this point. I’m a little bit annoyed at persimmon Homes. Read my earlier blogs to understand a little bit of why. If you can’t be bothered to read my previous posts (Completely understandable due to their length) then a short summary is shown below…

Persimmon stick up new homes in Brundall, Norfolk. Me and my partner (Kate) decide to buy one with a commitment that it will be built by July 2014 (We paid the deposit in Feb 2014). What comes over the next 9 months is delay after delay in the completion date, a complete failure to communicate with us, ridiculous pricing for things you can buy at over 50% less from places like B&Q and a house visit by us that culminates in discovering a Solar Panel installer doesn’t know which way to install solar panels and a set of builders who clearly can’t follow build plans and decide to erect the loft hatch over a wall in the bathroom. All this whilst we are on the brink of being made homeless 6 days before Christmas.

Still with me?

Anyway. Over the last few days following my email to the Chief Exec of Persimmon Homes I’ve been doing a bit of research around Persimmon and their practices. What I’ve found has been pretty interesting (Although not surprising). Along with the countless complaints about Persimmon and their lack of attention to detail, I’ve also seen some pretty amazing examples of how not to do social media on their part.

Here is a flavour of the last 24 hours if you search Persimmon Homes on twitter…

Twitter2Twitter1Twitter3

And this is just from a 2 minute search on Twitter.

What’s interesting is the complete lack of interaction on the part of Persimmons social media team to any of the posts. Its not just me that’s noticed this either. Customers, Ex-customers, potential customers and one or two well known TV programmes are all included in the comments yet Persimmon merrily continue posting new pictures of homes they are (allegedly) building at the moment.

I thought I’d do a bit more digging (Its not like I have a new house to be moving into right now or anything – eh Persimmon?)

So I checked their Facebook page. It feels like I’ve walked into a warzone. In between the wonderful pictures of houses which I’m sure will be built on time (Hell freezing over is available as an alternative abode) are lots of comments asking why x house hasn’t been completed yet and why peoples comments are being deleted?. As a bystander it makes fascinating reading so I urge you to go and have a look. What’s even more interesting is the complete lack of interaction from Persimmons social media team to the comments. Oscar Wilde said ‘The only thing worse than being talked about is not being talked about.’ so I guess Persimmons social media team have this engrained into their keyboards as they happily post another picture of a 4 bed ‘deceptively spacious’ home down south on their Facebook page.

I didn’t stop here though. It was interesting to see the number of likes on some of Persimmons posts. Particularly where they were advertising homes at opposite ends of the country, the thing I noticed was that the likes seem to be coming from the same group of people, even when the properties being advertised could be in Scotland and Devon. The same people are liking and sharing them. Does this seem strange to anyone else?

I’ll let you check their page for yourselves but needless to say Persimmon, if you are really that desperate for likes, maybe you should keep some of your existing customers happy? Rather than having to pay marketing companies to assign you likes to your posts!

I’d be shocked if it wasn’t a pretty good indictment of how crap Persimmon are at everything else. What makes anyone think that their social media strategy would be any different?

4 weeks left Or Glad Tidings to all (but Persimmon)

So it’s been three days since my email to the chief exec of Persimmon homes and not a word of response has been heard. Not even from his executive complaints team. Whilst I didn’t exactly expect an outpouring of apologies from them it would have been nice to have at least had some sort of acknowledgement that they’d received it. (Maybe they are still reading it – it did go on a bit)

With regards to the actual completion date we are still (allegedly) on for a 19th December completion date. I say allegedly as I’ve come to expect Persimmon to keep to their promises about as much as a politician (come to think of it Id take a politicians lies over our home builders failed deadlines)

i did did receive a couple of worthless phone calls this weekend from the Persimmon sales team (i would like to say that I actually feel sorry for these guys, I’m pretty certain im not the only pissed off customer they have to deal with due to the inability of their construction team to do anything on time – except maybe their tea breaks)

The first phone call was to tell me they ‘think’ the completion date is still doable. But then I threw a spanner in the works and asked about the U completed garage door and loft hatch which is currently sat over a wall. She didn’t know about these and said she’d call back later. Surpri singly enough a few hours later she did.

Her response was as I’ve come to expect from Persimmon over the last ten months. All mouth and no trousers. She admitted the items I’d reported had still not een done but that Persimmon were aware of them needing to be resolved. Which is nice, considering I’ve told them this countless times. Unfortunately she didn’t know when they’d be done.

So here we sit. 4 weeks out from our alleged moving in date with a house with numerous issues remaining and a family who need to vacate their current hell hole of a rented property three days before the latest completion date.

Merry Christmas Persimmon, let us hope none of your family have such glad tidings as you’ve visited in my family this year.

Persimmon Complaint – an example of over promising and under delivering

I’ll give you a bit of backstory to this letter I’ve just sent below as it will help you understand the level of annoyance I have with Persimmon.

 

Persimmon are a big house builder in the UK. Their chief exec earns £2 million pounds a year for building homes across the UK. They have shareholders they have to please as well as the many hundreds of thousands of customers who put faith in them delivering on their promises. Unfortunately you don’t need to search far on the www to find out just how poor they are at doing the latter which doesn’t seem to impact their ability to do the former.

As a customer of Persimmon me and my family have been to hell and back with these guys over the last 10 months and its still not over. If you’ve ever seen A Christmas Carol where Scrooge doesn’t seem to care that his staff are practically out on the streets over Christmas you’ll get a sense of the direction this is headed with Persimmon.

I’ll let you read the complaint (To which I’ve not yet had a reply)

Good Morning Mr Fairburn

 

You don’t know me and its doubtful my details or current situation have ever cropped up in conversation with your colleagues but you can rest assured your name and more importantly your company’s name has been mentioned by me and my colleagues repeatedly, and mostly not in the nicest of terms. Before I get ahead of myself let me introduce me and my family. Me and my partner (Kate) have lived in Brundall for years renting a property just round the corner from your new development (The Pastures). As our property is rented we’ve had years of fun and games with the landlord of the property trying to arrange repairs and simple stuff like making sure the boiler works in the winter. Making it a bit of a pain to live in, but this doesn’t concern you.

 

What does concern you is the fact that when we saw the big adverts online and in the local press about a new housing development being placed in Brundall we wanted to make sure our name was on the list for a property. So we got on your email distribution list for updates, queued for the first day of the sales office opening (When all it involved was a small portakabin sat on a muddy field) and basically set up camp outside the sales office. When we viewed the designs for the properties we settled on one of the four bedroom homes (The Castle) and paid our £500 deposit in February 2014 with a commitment from Persimmon that we’d be in our shiny new home by July 2014. I’m sure you’ve moved home yourself Mr Fairburn so as you can imagine this was an exciting time for our little family as we started planning things like furnishing and extras from your (expensive) catalogue. Heck I even popped the question to Kate during the run up to July, everything was going great. Can you see the but coming yet?

 

But then nothing. We didn’t hear anything from Persimmon or your sales team for weeks (Actually months), what had been a steady stream of look at this and come in and pay extra for these things suddenly became an empty bag of nothing. You didn’t even want us to pay anymore money for anything from your (expensive) extras catalogue. At first I was pleased, assuming you’d gotten all the blood you were going to get out of this particular stone. However when I eventually got through to the sales office it quickly became clear why you’d gone all shy on us.

 

The build had been delayed until August. Whilst it wasn’t a particular surprise (I mean delays happen all the time right?, I’m sure when your own home was built that you put up with delays of over 6 months right?) it was a little annoying that it was little old me who had to get the information out of your sales team (Who I’m assuming were far too busy trying to get new customers to sign on the dotted line, rather than worrying about the poor saps who’d already forked out for their deposits). But we persevered, it couldn’t get any worse now could it? (You’ll start to see a pattern in this tale of woe shortly)

 

So we get into July and the barrage of ‘come look at the extras you could buy’ in the (expensive) extras catalogue started again so I happily assumed everything was okay again. It was during one discussion with your sales team about something along the lines of why you were charging £250 for a mixing tap when I could go and buy one from B&Q for less than £100 when one of the sales team suddenly dropped into the conversation that the build was still on track for the end of September!!!!!!

 

Having picked myself up off the floor (I’ve perfected this routine since dealing with Persimmon) I asked when the build date had slipped again and why? A pretty simple question to ask I would have assumed. After all I’d assume if you didn’t pick up your 6 figure bonus at the end of another successful year for you and your shareholders you’d wonder why? The answer it seems was something to do with delays, lack of experienced builders and contractors etc. etc. It was at this point that I assumed your sales team had made the assumption I was telepathic and had picked up on their thoughts over the last few weeks and understood we wouldn’t be moving into the house in August. Unfortunately Mr Fairburn I am not telepathic, if I was I’d have made sure I won the Euro Millions a few weeks ago and gone and bought a house from Bovis or Wimpy, better yet I’d have worked out exactly the date we would actually get into the property we’ve been waiting for, for almost a year. So again we were left in the situation of having to replan and all of the other stressful stuff that comes with a house move (I’m sure you’ve been there haven’t you? Or do you have people that do this sort of stuff for you?)

 

By this point I was getting a little nervous that we’d not get in before Christmas, I jokingly suggested this to the sales team in August. We had a good laugh about it at the time. Little did I know eh?

 

Anyway I digress. We discussed the delay again and I made it clear that we’d have to give 3 months notice to our horrible landlord who doesn’t like keeping the boiler maintained in the winter that we’d be moving out come October (The new completion date you’d pretty much signed in blood with us after the latest delay) So we merrily went away and gave notice to horrible landlord bloke that we’d (Happily) be moving into a new home in October. With our notice given we went on our way, safe in the knowledge that you guys (However poor the experience had been so far around basic stuff – like picking up the phone to us) couldn’t make anymore mistakes. Hopefully by now you’ll see my continued hope and faith that you’d pull this out of the bag has been seriously abused by Persimmon.

 

So we get to September, the weather was great down here by the way in September (Meaning no pesky delays to the build – what with you saying the roof trusses would be on in September weather permitting). After driving past our house on the way to work in mid September I noticed that the roof still wasn’t on, I thought I’d give your team a quick call to find out whether it was still on course for end of October for completion. The sales team said they’d check with the build team and get back to me. I waited, and waited. October was a few days away now. I’d grown an impressive beard waiting by the phone for you to return my call, as a bonus I lost 2 stone in weight from not eating, so eager was I to pick up the ringing phone as soon as you had an answer from the sales team asking the build team whether we were still on track (The sales team sit about 150 metres away from the build team on the site). Wondering whether they’d been some sort of natural disaster that had sucked the construction team into one of the big holes you’ve been digging on Cucumber lane for the last 12 months I called again. Again the sales team seem to have assumed I’d gained telepathic abilities in the 2 weeks I’d been waiting by the phone for them to return my call (That’s two weeks worth of euro millions jackpots I could have won!). They assumed I’d been told that the completion date was now looking like mid November due to having found a big power cable running over the property.

 

I’m not a builder Mr Fairburn, I’ll be completely honest with you. My skills in DIY probably stretch as far as putting up a few shelves and painting the walls when Kate decides she fancies Lilac in the toilet instead of green. I did manage to fix my car the other day after having checked google. I’m wondering whether your construction team need to check google as well? The reason I only half jokingly suggest that is that before you’d moved the very first digger onto the Pastures your team would have noticed these big 5 metre tall structures with long black wires stretched across them. I believe (Although don’t quote me on this) that these things are called ‘Power Lines’ and carry electricity to homes so we can use stuff (Like laptops to write angry emails to CEO’s about rubbish companies). Anyway I digress again. I think the point I’m trying to make is that even with my relatively amateur skills in DIY, I think even little old me would notice when knocking up a structure with two floors to it that the big cables stretching across the site may at some point need to be stuck underground rather than overground in case they delay the building of a house… Just a suggestion

 

So now we have a bit of a situation Mr Fairburn, many weeks ago we’d given our 3 months notice to Mr horrible landlord (The one that thinks maintaining a property is the job of pixies rather than a responsible landlord, kind of like a house builder that believes customers are telepathic and will pick up on delays without being contacted?). At many points in the relationship we’ve had with Persimmon it seems like its been some sort of Pavlov type experiment in how often you can get us to pick up the phone to you. I contacted your construction director to point out that unless we could move in by the end of October as you’d stated that we would be homeless. Your director suggested we speak to Mr Horrible Landlord to see if he’d extend our rental agreement (missing the point that we’d rather insert nails into our eyes than stay in our current property any longer than we needed), he also pointed out that there was nothing you could do as a ‘responsible house builder’ (I took that bit from your website). So now facing the situation of being homeless in the run up to Christmas with two young children and added costs of storage we had to go begging to Mr Horrible Landlord to ask if he fancied keeping us in a home for a further two weeks. This wasn’t the end of it though.

 

In October we got a call from you (Which makes a change from us having to call you). It was a surprise if anything, having long assumed that the customer-company relationship with you involved us having to do all the legwork for you it was a bit of a revelation to find Persimmon picking up the phone to us to give us an update. Anyway, it turns out that your estimate of Mid November had a +/- chance of 150% and that the actual move date would now be Mid December. There are many words I can use to describe my response to this, most of which are probably illegal and certainly not worth repeating on an email to you. Needless to say I was forced to wash my mouth out with soap and water after the call. By now I hope you are starting to see the level of annoyance I currently hold for you and your company.

 

I used to work as a Project manager, and I can honestly say, hand on heart that if I had managed to screw up an estimate as badly as Persimmon have over the last year that I would have been sacked after the second mistake (Lets be honest everyone is allowed one mistake aren’t they). I’m assuming your project managers must have had the day off in class when it came to producing accurate and reliable estimates? If you fancy I can come and teach them how to do it? Better yet offer me a job as a project manager, because if I can get away with so many mistakes then it sounds like the job for me!

 

So at the present time in what is probably one of the 3 most stressful situations a couple go through (The others being marriage and divorce – and we’re already doing one of those) Persimmon have managed to drag kicking and screaming a defeat from the jaws of victory. Our current move in date now sits at 19th December (Even though your team finishes on site for Xmas on the 18th). We’ve already had to tell our moving firm 3 different moving dates (I think they think we are just a couple of kids calling them up for a laugh every time we tell them a new date). We’ve also got to move out of our rented property by 16th December at the latest as Mr Horrible landlord is living up to his reputation. So I ask you Mr Fairburn do you really believe that your company is being a ‘responsible house builder’ and that the performance of your various teams has been excellent? Would you for example want to give even a penny to a company that seems so inept that it doesn’t even notice power lines above a property before it starts building up?

 

I could also mention the fact that we actually visited our house a month ago. And came away with a long list of things that need to be resolved before we even move in. The funniest (I use that term rather than depressing as I’m assuming this is all one big joke being played on us by Persimmon now and that at any point Jeremy Beadle will appear with his mike and wonky arm – except Mr Beadle is sadly departed, although I bet he’d have made a fantastic construction director). For your benefit I’ll list some of the funniest bits here:-

 

  • The Solar panels we had installed. The common perception is that for these to be the most effective they should be facing south on a property so it picks up the full east to west sun. As we live in the northern hemisphere sticking them on the north of the property would mean they’d be over 50% less effective than if they were on the south of the property. Can you guess which side your contractors stuck them? I’ll give you two guesses, chances are someone in your position will only need one though. Needless to say I had to use my google friend again to point out that the best place for them to be situated is south facing. Don’t worry though, it didn’t take me much work to find some evidence of this for your contractors as every single link I found said they need to face south. Anyway they’ve been moved now so all I need to do is add it to the list of cock ups that Persimmon have made so far. That list is pretty long (Possibly as long as this email)
  • The loft hatch in the upstairs landing. This ones a good one as I felt like I’d got one over on Persimmon. Throughout our meetings to go through your (expensive) extras catalogue its been made very clear to us that everything needs to be ‘on plan’ when it comes to the build. Otherwise your external assessors won’t sign off the house as complete. So say for example we wanted a cat flap putting in, we’d have to pay for it. Or a TV aerial? We’d have to pay for it. Or maybe carpets from someone else that’s a lot cheaper (We’d have to wait until the house was completed and we had the keys – even though it wouldn’t stop your own approved carpet company laying your more (expensive) carpets before we got the keys. Anyway I’m digressing again. Your builders decided they rather fancied having the loft hatch in the upstairs bathroom. Which is fine as I’m all for empowering your staff to make the correct decisions based on the current situation, which would be fine in this case if you never want to get into the loft with a ladder. As I’ve not yet mastered the art of levitation it seems a bit silly to have a loft hatch in a bathroom, especially when your own plans show it as being on the upstairs landing. I have asked for it to be moved. Although it seems Persimmon are currently in hibernation mode and all forms of communication out to me appear to be off at the present time. (Was it something I said?)
  • The garage access door. We paid for this about 9 months ago. Remember I’m not very good at DIY? Well I reckon even I could have made a door in a free standing structure by this point using little more than a ruler and a saw, heck I could probably have stuck up a picture of a 50’s pinup and chiselled away at it with a stone carver tool like the Shawshank Redemption, maybe you could be the warden?. Anyway, it would be good if you wouldn’t mind checking that this has now been done, seen as I’ve asked about ten times for it to be done.

 

If you are still reading this Mr Fairburn I hope you understand that this email is a true outpouring of my complete annoyance, anger and massive feeling of failure in having ever trusted Persimmon to build a house for us. If I’d paid a couple of grand I’d have walked away and put this down to a bad decision on my part. Unfortunately this is a £240,000 mistake and as such I expect a little bit of recompense on Persimmons part for dragging me and my family through 10 months of hell in 2014. Every single opportunity you’ve had to make good on promises, to apologise and actually mean it, to speak to us and keep us up to date has been a complete shower of the brown stuff. I’d like to ask if the roles were reversed and I was sat reading this email from a customer, how would I feel? How would I feel knowing that my company has so ably managed to fail at every single point of a customer interaction so badly that I’d caused untold amounts of stress and heartache to a family who gave me their money in good faith and to deliver on my promises. I’d be feeling pretty bad about it. I’d probably want to do something to make up for it. But hey, that’s just me?

 

I doubt you’ll even get this email as it will be sanitised and checked by your ‘executive complaints team’. Its ok, I work in financial services, which are almost as big a bunch of crooks as house builders so I know the deal when it comes to complaining to the CEO of a company. What I’d ask though in the response is that you don’t use the typical sentences apologising for your errors or failings. If you’d really meant those sorts of things I wouldn’t be sat here now writing this novel to you.

 

I trust the above makes clear my current feelings on your company Mr Fairburn, let us hope this doesn’t go viral and show that when it comes to house building, Persimmon are as reliable as a chocolate teapot on a beach in Tenerife.

 

Kind Regards

 

 

Mr Ben Mancini

Plot 56 The Pastures

Brundall

Another angry voice

I’m sure as a reader of blogs you’ll have come across plenty of pages like mine before. Some angry little bloke with a chip on his shoulder about something, which is completely fine. If that’s the case then this page probably isn’t for you. My aims in producing this blog are to challenge some of the assumptions we’ve formed as a group of people over what is and what isn’t acceptable when it comes to basic principles such as good customer service, getting what you’ve paid for, not accepting poor results and performances from people or companies when you know that in your own life these things simply aren’t good enough.

 

The issue is that as a country we seem to have lost the urge to challenge frankly crap service, rude staff, dodgy terms and conditions that favour the big conglomerate and ignore the little guy. Business has to be about making money, which is something I’m completely fine with. But it doesn’t mean we should forget basic principles of kindness, fairness and doing a good deal for all parties. As a consumer I’m far more likely to recommend and use you again if I feel I’ve been treated with respect and fairness. If you can’t do these basic things then you can expect to feature on this blog. Quickly